What is remote IT support?
Remote IT support enables us to fix most IT issues by connecting remotely to your computer. It means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed, such as installing updates or troubleshooting issues. We can fix most IT issues by remote connection apart from the exception of a computer not turning on, hardware faults and internet access issues. In these cases, we can either perform the work on site, or you can bring your computer to us.
Key features of our remote IT support service
- Free support for clients on our managed service plan
- Most IT issues fixed remotely
- Tailored to suit your business requirements
- Emergency support service available
- Upfront prices with no hidden fees
- Remote support service available in North Wales and the North West
- Robust security encryption to keep all connections safe
- Unlimited support via telephone and email between 8am and 6pm
- Reduced onsite visits
- No onsite IT department means lower costs for your business
- Book a free consultation to find out how we can help
